TERMS OF SERVICE

(User Agreement)

1. General Provisions

1.1. This Agreement governs the relationship between the service trustobmen.pro (hereinafter referred to as the “Service”) and the user (hereinafter referred to as the “User”).

1.2. By using the Service, the User confirms that they have fully read, understood, and accepted these Terms without any reservations.

1.3. The Service provides exchange operations involving digital assets, electronic funds, and other payment instruments in an automated or semi-automated manner.

2. Definitions

2.1. Order — a request submitted by the User to perform an exchange operation.
2.2. Digital Assets — cryptocurrencies including, but not limited to, USDT, BTC, ETH, and others.
2.3. Payment Details — payment information provided by the User for receiving funds.
2.4. Exchange Rate — the price of a digital asset at the moment of order creation or processing.

3. Subject of the Agreement

3.1. The Service provides the User with digital asset exchange services under the terms specified in the Order.

3.2. The exchange is carried out based on the current rate set by the Service, including applicable fees.

3.3. The Service is not a bank, financial institution, investment platform, or payment system and does not store User funds outside the scope of processing Orders.

4. Order Creation and Execution

4.1. An Order is considered created after the User submits the request and confirms the terms.

4.2. An Order is accepted for execution after the Service receives funds from the User.

4.3. Processing time depends on the exchange direction and may take from a few minutes up to 24 hours or longer in certain cases.

4.4. If funds are not received within the specified time, the Order may be automatically canceled.

5. Rights and Obligations

5.1. The User agrees to:

• provide accurate and truthful information;
• submit correct payment details;
• not use the Service for illegal purposes;
• comply with AML/KYC policies.

5.2. The Service reserves the right to:

• refuse to process any Order without explanation;
• suspend or cancel transactions in case of suspected violations;
• request documents and additional information;
• adjust exchange rates in case of delays or market volatility;
• hold funds until verification procedures are completed.

6. AML / KYC Compliance

6.1. The Service complies with international AML/KYC regulations.

6.2. In case of suspicious activity, the Service reserves the right to:

• request identity verification documents;
• suspend transactions;
• freeze funds until the investigation is completed.

6.3. The User agrees to undergo verification upon request.

7. Rates and Recalculations

7.1. The exchange rate is fixed at the time of Order creation or upon receipt of funds, depending on the exchange direction.

7.2. If the received amount differs from the stated amount, the Service may:

• recalculate the transaction;
• or cancel it and return funds minus applicable fees.

7.3. In case of significant market volatility, the Service reserves the right to adjust the rate before completing the transaction.

8. Liability

8.1. The Service is not liable for:

• User errors in payment details;
• delays caused by banks, blockchain networks, or payment systems;
• actions of third parties;
• technical failures beyond the Service’s control.

8.2. The Service’s liability is limited to the amount of the transaction.

9. Refunds and Cancellations

9.1. Refunds are possible only if the transaction has not yet been completed.

9.2. Refunds are made minus transaction fees and network costs.

9.3. If AML verification is required, refunds may only be processed after verification is completed.

10. Force Majeure

10.1. The parties are not liable for failure to fulfill obligations due to force majeure circumstances.

10.2. Such circumstances include, but are not limited to: network failures, blockchain disruptions, government actions, sanctions, wars, and other events beyond the Service’s control.

11. Dispute Resolution

11.1. All disputes shall be resolved through negotiations.

11.2. If no agreement is reached, disputes shall be resolved in accordance with applicable law.

12. Final Provisions

12.1. The Service reserves the right to modify these Terms at any time without prior notice.

12.2. The current version is always available on the website.

12.3. Continued use of the Service constitutes full acceptance of these Terms.