Help

Knowledge base of the
Trust Obmen currency exchange

Welcome to the knowledge base for the Trust Obmen project. Here you will find information about how the service works and how exchange operations are processed.

This section contains answers to the most popular questions about the service. If you did not find the information you need, write to us and we will help solve your problem.

Knowledge base

1) How fast are exchanges processed?

Exchange operations are handled manually by our operators and typically take 5 to 30 minutes. In most cases, processing begins immediately after payment confirmation and is completed as quickly as possible.

2) Is it possible to exchange an amount larger than the available reserve?

Yes, in most cases this is possible. To уточнить условия (clarify availability), please contact us via any convenient method:
online chat, Telegram: @wolf_crypton, email: [email protected]

3) Is there a discount system for regular customers?

Yes. Once you register on the website, you automatically become part of our loyalty program, gaining access to cumulative discounts and more favorable exchange conditions.

4) Can I cancel an exchange?

Yes, if the transaction has not yet been completed. In such cases, funds are refunded minus payment system fees and network costs.

5) What should I do if I have paid for an order but have not received the funds yet?

Please refer to the processing time mentioned in section 1.

If you made the payment via a bank or online banking system:

check whether the funds have been debited from your account;
ensure that the payment has been confirmed (via SMS or banking app, if required).

If the funds are still not received within the expected timeframe, please contact our support team and provide your order number. We will promptly check and assist you.

6) What should I do if I paid for an order but its status still shows “waiting for payment”?

This may occur due to delays in payment system notifications. Please wait 5–10 minutes and refresh the page.

If the status does not change, contact our support team and provide your order number.

7) What should I do if the order status changed to “deleted” during payment?

No need to worry — this is a technical situation that can be quickly resolved.

Please contact our support team and provide your order number. We will restore your order and help you complete the exchange.